Refund policy

Return, Refund, Exchange and Cancellation Policy

30-Day Return Window

You have 30 days from the date your item is delivered to request a return. The return window is extended to account for weekends or holidays.

Return Eligibility

To qualify for a return, your item must:

  • Be unused, unworn and unwashed, with original tags attached.
  • Be in the same condition as when you received it.
  • Be accompanied by your receipt or order number.

How to Start a Return

  1. Sign in to your customer account using the email address associated with your order.
  2. Open the order containing the item you wish to return.
  3. Click Request return.
  4. Select the item(s), choose a return reason and provide any relevant details.
  5. Submit your request within the applicable return window.
  6. Once approved, we will email you return instructions.
  7. Pack the approved items securely, with their original tags attached, and arrange return shipping using your preferred carrier.

Please wait for approval and return instructions before shipping your items.

Return Shipping and Fees

Customers are responsible for arranging and paying for return shipping. Trooper Clothing does not provide prepaid return shipping labels for standard returns.

We do not charge a return processing fee or restocking fee.

Shipping charges paid when placing your original order are non-refundable for standard returns. Only the amount paid for the returned item(s) will be refunded.

Refunds

Once we receive and inspect your returned item(s), we will notify you by email and process any approved refund.

Refunds will be issued to your original payment method for the amount paid for the approved returned item(s). Original shipping charges and your return shipping costs are non-refundable for standard returns.

Approved refunds typically process within 5–7 business days. Your bank or credit card company may take additional time to post the credit.

Exchanges

If you need a different size or item, please return the original item by following the return process above and place a new order for the item you want.

Your return and new order will be processed separately. The refund for your original item will be processed after we receive and inspect it. Replacement items are subject to availability, and normal shipping charges apply to the new order.

If you need assistance choosing a size or placing your new order, contact us at (210) 653-3992 or support@trooperclothing.com.

Order Cancellations

You can request cancellation through your customer account before your order is fulfilled.

  1. Sign in to your customer account using the email address associated with your order.
  2. Open the order you wish to cancel.
  3. Select Request cancellation and follow the on-screen instructions.

Submitting a cancellation request does not immediately cancel your order. Once the cancellation is confirmed, we will issue a full refund, including the original shipping charges, to your original payment method.

Once your order has been fulfilled, it can no longer be cancelled. Please follow our return process after delivery.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective or incorrect, contact us or submit a return request through your customer account. Include your order number, details of the issue and photographs where possible.

Our team will review the issue and confirm the appropriate resolution and any return shipping arrangements before you send the item back.

Non-Returnable Items

The following items are not eligible for standard returns:

  • Face masks, for hygiene reasons.
  • Items that have been worn, washed, used or damaged after delivery.
  • Items without their original tags.
  • Personalized or custom-made products.

If any of these items arrive damaged, defective or incorrect, please contact us so we can review the issue.

Return Shipping Address

Trooper Clothing
4636 Sinclair Road
San Antonio, Texas 78222

Please send items to this address only after your return has been approved and you have received return instructions.

Contact Us

For assistance with returns, refunds, new orders or cancellations:

Phone: (210) 653-3992
Email: support@trooperclothing.com